The conditions apply to all contracts, all the supplies and products of “Allothadcha.fr” Online Supermarché.

By signing up for an Allothadcha.fr Account or by using any allothadcha.fr Services, you are agreeing to be bound by the following terms and conditions.

2. Contract

When customer places an order to purchase a product/products from Allothadcha.fr, the order represents a non-binding agreement between the seller and the customer. A binding contract between seller and buyer forms only after a complete payment is fully authorised by the payment gateway and the goods are dispatched from our warehouse. Any order will be dispatched only after a successful authorisation of the billed amount in full.

a) Come off the contract
the contract comes off once the refusal of the customer to the entrance of a notification of acceptance in accordance with “Allothadcha.fr” terms and by acceptance of the order by “Allothadcha.fr”.

b) Confirmation of Order
Once an order is placed by customer, he/she gets confirmation via electronic mail about the order.

3. Refusal of orders

a) “Allothadcha.fr” may reject the acceptance of orders, if

– The customer is not reachable via telephone/text/ email in case of confirmation of order at “Allothadcha.fr“.

– Outstanding accounts of previous orders still exist,

– necessary data (payment means, address, etc..) is missing.

(Customer is solely responsible for providing the correct billing and delivery addresses.)

– abused payment or blocked accounts

(Order with incomplete payment or non-payment shall be on hold until a complete payment is made. In case such orders are not paid within seven days, they shall be automatically cancelled and the cancellation charges shall apply.)

Allothadcha.fr reserves the right to decline to trade with any individual or organisation. Allothadcha.fr may decline to accept any order, whether or not payment has been received, by giving notice of non-acceptance to the Customer by telephone or email within a reasonable period of receipt of the order by Allothadcha.fr. Further, Allothadcha.fr may cancel orders which have been accepted by giving written notice of such cancellation to the Customer by telephone or email within a reasonable period of receipt of the order by Allothadcha.fr. If Allothadcha.fr rejects or cancels an order for which payment has been made, it will refund the amount to the Customer as soon as reasonably practicable.

To access and use the Services, you must register for an Allothadcha.fr account by providing your full legal name, current address, phone number, a valid email address, and any other information indicated as required. Allothadcha.fr may reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.

Allothadcha.fr also have the right to block the customer’s Allothadcha.fr account if deems necessary.

4. Area of delivery

– We supply within Toulouse (France)

5. Prices/price increases

a) The prices tags as displayed includes the legal value and added tax.

b) Price increase is only possible with time to time. The legal price may vary in case of any modifications in the contract changes between the order payment and order fulfillment.

c) We reserve the right to adjust prices, goods and special offers at our discretion.

Deals, gift coupons and vouchers are exclusive and cannot be combined and may not be exchanged against cash. Seller reserves the right to discontinue offers and deals at any time without any prior notice. Discounts cannot be combined and discounted products may not be eligible for free shipping.

6. Scope of Supply

All goods, items or offers shown on our catalogue are subjected to availability at any given time and may not be ready in our stock at all the time. If the article ordered is unavailable in appropriate quantity or not available at all, we reserve right to cancel the order and return back the customer’s money if any had that transacted before. In such cases the customer will be informed immediately about the delay or cancellation.

We have the right to discontinue any items, goods or offers from the website at any time, and our only liability in such cases will be limited to refund any money paid to us related to those goods or items which we may no longer be able to supply.

If the ordered product is not in stock or low on stock, we will process the order with available quantity and the amount paid for unavailable goods will be credited to your Allothadcha.fr account wallet. You will be notified once the amount is refunded to your wallet.

Allothadcha.fr executes orders to the Customer’s requirements, but may provide substitute products where requested by the Customer, or where the product has been superseded by the latest version or the product in particular brand is not available. To the extent that orders cannot be fulfilled completely from stock, the unfulfilled balance will (at the Customer’s option) either be put on back order to be fulfilled when Allothadcha.fr next has available stock or be cancelled and refunded to the Customer.

7. Cancellation of Order

Orders can only be cancelled before the goods are dispatched, by notifying the seller in writing. After dispatch, Food product/products can be returned within 7 days of purchase and 14 days in case of non-food products from the day of delivery (excluding the day of delivery). Perishable items are excluded from return.

Only the written conversation will be considered for any change or cancellation of order before or after dispatch of goods. Cash refund fee on order cancellation may apply.

Perishable products are refunded if it has been spoiled during the time of delivery. To clime refund on perishable products, client should send picture as proof to show that product has been spoiled within 24h of delivery. Based on the spoiled rate we will provide a 50% or 100% refund.

8. Right of revocation / return

After shipment, food products can be returned within 7 days of purchase and within 14 days in the case of non-food products from the day of delivery (excluding the day of delivery and if not opened). Fresh and perishable products cannot be returned. If you notice a quality problem you must contact our customer service within 24 hours from the date and time of delivery. We will send you a replacement or refund depending on the case.

a) The customer has right to return the ordered items if he or she does not like it, or if the article delivered is defective or broken or damaged when before reaching to their hand (normally we deliver with our own delivery vehicle, therefore Allothadcha.fr can assure 0% defective) or any other valid reason.

“Allothadcha.fr” will return the cost of returned articles back to the customer after receiving the articles. In case of damaged or broken or any other reason customer wants to exchange the product, the customer has to inform “Allothadcha.fr” within 6 days of receiving delivery and then return the articles within next 1 week.

Customer has to bear cost of shipment in case of returned articles. In case of exchange, customer gets new replaced articles without any additional shipment charges.